Online booking terms

A renting agreement is concluded between the tenant and the landlord.
By booking i.e. ordering an apartment the tenant recognizes the following rent and termination conditions as binding.

1. Conclusion of the contract
The reservation order from the tenant and the booking conformation from the landlord may be done by post, e-mail, fax or phone. With the booking confirmation the tenant receives information about the payment and the amount due, as well as about the period of the tenant’s stay. With the due entry of the payment (as stated in clause 2) from the tenant, both parties become legally bound.

It lies on the tenant to be responsible for the contractual obligations of the tenant’s companionship.

It lies on the tenant to be responsible for the contractual obligations of the tenant’s companionship.

2. Due time and payment
The applicant of the apartment receives a booking offer. The booking is treated as fixed as soon as the payment of the whole renting price takes place within 7 days. This could be done by credit card or bank transfer. The payment for the whole renting period has to be paid in advance.

3. Cancellation and early termination of the renting contract by the tenant

For cancellation and early termination the following provisions apply:

3.1 Written cancellation
In order to become effective, the cancellation must be handed over to the landlord in writing. In case of conflict, the tenant is required to prove that he declared the cancellation.

3.2 Withdrawal of contract/termination
The tenant has the right to withdraw from the contract at any time before the arrival. The withdrawal has to be noted in written form. Free of charge terminations are possible independent of the booking date if the applicant notifies the landlord in writing at least 30 days prior his/her booked arrival date. Exemptions are agreed with the tenant in writing immediately after the reception of the booking confirmation.

The levied termination, non-arrival or withdrawal fees amount with accordance to the total rent payment as following:

The total amount of the booking is due at any time after the booking is completed. If canceled or modified up to 30 days before date of arrival, no fee will be charged. If canceled or modified later or in case of no-show, the total price of the reservation will be charged.

The landlord recommends a journey with travel insurance.

The reimbursement for a cancellation as to the list presented above is transferred by the landlord back to the account of the tenants, from which the tenant initially paid.

3.3 Early departure or late arrival by the tenant
In case of early departure or late arrival of the tenant, the tenant has no right to claim a reimbursement.

4. Renting duration
The renting duration is specified in the renting contract. The arrival takes place from 3 pm and the departure takes place till latest 11 am.

Deviations from these timelines are possible by prior arrangement or in written form. In this case the landlord is entitled to demand a surcharge.

5. Service and pricing
The scope of the contractual services arises from the performance description of the contract or the confirmation of booking. The service description on the internet site is done with best knowledge and belief; however for unintentional or unaware errors no liability is taken. The renting apartment must not contain more persons then stated in the confirmation. Children are considered as persons. The landlord reserves the right to change the prices for the apartments in short term in order to fill the assignment gaps; the existing rentals as well as associated leases and booking confirmations remain unchanged in this case. The tenant has no right to have any claims against the landlord because of temporary price changes.

6. Liability
The tenant is liable for the damage caused by him/her or his/her companionship, including personal injury, damage to property and loss of leased objects, the furnishings and utensils, if they exceed the normal wear in usual careful treatment. Parents are liable for their children. The landlord is not liable in case of theft, fire and water damage to the property of the tenant.

7. Obligations of the tenant
The tenant commits to treat all the furnishings and utensils in the apartment with due care. All damages caused by the tenant, the tenant’s companions or guests should be immediately notified to the landlord. The resulted damage should be reimbursed by the tenant. In case of loss of the key the tenant is obliged to compensate for the resulting costs and damages incurred.

Pets and animals are prohibited in the apartment. Use of sleeping bags is not allowed. Waste should be disposed in the prepared bin.
The tenant has to ensure that all doors and windows are closed when checking out.
The landlord is not liable for damages to the property of the tenant in case of burglary or theft.

8. Warranty
In case any deficiencies are found in the course of check-in, they must be immediately reported to the landlord. If the residence substantially impaired due to a defect and the landlord does not help within a reasonable time, then the tenant is entitled to rent reduction or termination. The termination of the lease is further possible, if the residence is considerably impaired or endangered by force majeure such as natural disasters, fire, etc. The rent paid for the remaining term of the tenancy will be refunded to the tenant in this case. Further claims against the landlord are excluded.

9. Termination by the landlord
The lease can be terminated without notice by the landlord, if the tenant or the tenant’s companionship behave in a disruptive manner so that their further staying in the apartment cannot be tolerated by the neighbors. Likewise, the further inclusion of additional people is a reason for immediate termination without notice. The landlord is also entitled to claim a surcharge for overcrowding for the duration of the violation of the contract.

10. House rules
The house rules should be honored, especially the resting times from 10pm until 8am.

11. Parking space
Public parking spaces are at tenant’s disposal. The landlord is not liable for damages or theft of /in the vehicle.

12. Travel contract rights
The tenant is not a travel agent. The provisions regarding the rights of the travel agent including his/her liability therefore do not apply.

13. Severability clause
Should individual provisions of the general rental and cancellation policy be or become void, invalid, voidable or unenforceable, the remaining provisions shall remain unaffected. The parties will then seek a permissible provision that comes as close as possible to the intended regulation

14. Place of performance and jurisdiction
The place of performance for all the claims arising from the renting relation is the location of the rented property meaning Vienna. The exclusive place of jurisdiction is the appropriate court in Vienna.